Reviews
Read what our customers are saying about SmarterHello. Real stories from real businesses that have transformed their customer communication.
Before SmarterHello, I was losing customers left and right because I couldn’t answer calls after hours. Now every call gets answered instantly, even at 2 AM. The AI handles scheduling perfectly and escalates to me when someone really needs to talk. My conversion rate has doubled since implementing it.
We were drowning in repetitive questions that my team was answering over and over. SmarterHello handles all the basic inquiries across phone, text, and email so my staff can focus on the complex issues. The transcripts and sentiment analysis have been eye-opening—we’ve identified three major pain points we didn’t even know existed.
I used to stress about missing calls while I was out on service calls. Now SmarterHello answers everything 24/7 and even follows up with an SMS if someone hangs up. The best part? It gives consistent answers whether customers call, text, or email. No more confusion about our policies.
Our biggest problem was inconsistent information—customers would get different answers on the phone versus email. SmarterHello solved that completely with one unified knowledge base across all channels. Setup took literally 5 minutes, and we were answering calls the same day. Game changer.
I was spending thousands on after-hours answering services that couldn’t schedule appointments or answer questions. SmarterHello does it all for a fraction of the cost. The automatic SMS follow-up when someone hangs up has recovered at least 10 leads we would have lost.
The wait times were killing us. Customers would hang up after 30 seconds, and we’d lose the sale. SmarterHello answers instantly, handles scheduling, and only escalates when necessary. We’ve seen a 40% reduction in abandoned calls and our customer satisfaction scores are through the roof.
As a small business owner, I couldn’t afford 24/7 staff coverage but was losing customers who called after hours. SmarterHello changed everything. It answers every call, schedules appointments, and the transcripts help me understand what customers really need. I sleep better knowing nothing is being missed.
We were getting overwhelmed with emails and texts, especially during peak season. SmarterHello triages everything and responds instantly with accurate information. The sentiment analysis feature caught a recurring complaint we didn’t know about, and we fixed it immediately. It’s like having a super-smart assistant that never sleeps.
The inconsistency between channels was embarrassing. A customer would call and get one answer, then email and get something completely different. SmarterHello ensures everyone gets the same accurate information whether they reach us by phone, SMS, email, or webchat. Our credibility has improved dramatically.
I was skeptical about AI handling customer calls, but SmarterHello has exceeded all expectations. It handles routine questions perfectly and seamlessly hands off to me when needed. The best part is the geographic mapping—I can see where my calls are coming from and adjust my marketing accordingly.
Before SmarterHello, I was juggling three phones trying to answer everything myself. Now the AI handles all the initial inquiries, schedules appointments, and I only get involved when it’s something complex. The time savings alone has allowed me to take on 30% more clients.
We were losing leads because customers couldn’t reach us after hours or on weekends. SmarterHello answers everything instantly, 24/7, and the automatic SMS follow-up has recovered so many potential customers who hung up. The analytics dashboard shows us exactly when we get the most inquiries, which helps with staffing decisions.
Getting Started with Smarter Hello
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